The number one UK provider of Unified Communications products and services in the business-to-business arena.
Mission Statement
Air Telecom is surrounded by highly motivated and ambitious individuals with the drive and determination to succeed customers’ expectations at all levels.
Our staff, suppliers and clients are placed at the centre of our operation; we have a clear focus on delivering customer excellence right from the initial contact from our friendly telesales team through to the connection with the network.
We are in the business of providing reliable, dependable, high-quality and innovative telecommunications solutions. Our products and services provide value to our clients, enhancing their ability to effectively communicate worldwide.
We are seeking to develop long-term mutually beneficial relationships with both our clients and suppliers based on honesty and trust.
The key factors in the success of Air Telecom are:
- Complete customer satisfaction achieved through:
- Regular CRM visits
- Quarterly billing review
- Forwarding client issues to the Complaints Resolution Centre which will be reviewed on a daily basis
- Responding to issues recorded in the Complaints Resolution Centre within 24 hours
